wa fire and safety case study

Client Overview:

WA Fire and Safety, based in Maida Vale, Western Australia, is a locally owned and operated business that specialises in bushfire consultancy services. Established in 2017, the company provides BAL (Bushfire Attack Level) Assessments and Bushfire Management Plans to help residents and businesses in bushfire-prone areas comply with safety standards. With a focus on customer satisfaction and quality service, WA Fire and Safety serves clients across Perth and regional Western Australia.

Challenge:

As a growing business, WA Fire and Safety required reliable website hosting and management to ensure their digital presence supported their operations. They also partnered with an SEO company to improve their online visibility. However, after four months, the SEO company still didn’t have access to the website and seemed to be providing questionable services. The owner grew suspicious of the SEO company's honesty and needed expert help to manage the situation.

Solution:

At Perth IT Care, we not only hosted and managed WA Fire and Safety’s coded website, but also acted as their advocate in dealing with the SEO company. With our SEO knowledge, we contacted the SEO company directly and uncovered that they were delaying access to the website and overcharging for under-delivered services. We conducted a call with the SEO team in India to hold them accountable, ensuring they couldn’t mislead our client as they might have with a less knowledgeable business owner.

Results:

Thanks to our intervention, WA Fire and Safety was able to avoid being taken advantage of by the SEO company. The client felt empowered knowing they had someone who could speak the technical language and defend their interests. Frustrated with the SEO company’s lack of transparency, WA Fire and Safety chose not to renew their contract with them and is now seeking our advice on the best path forward.

Challenges overcome:

The SEO company had been delaying access to the website for months, making it difficult for the client to assess the true progress of their online efforts. Our team stepped in to police the SEO company, ensuring they were transparent and accountable. We brought our SEO expertise to the table, which prevented the company from taking advantage of the client.

Client Testimonial:

The owner of WA Fire and Safety expressed his appreciation with the following testimonial:

"We have been using Perth IT Care for years now. I trust these guys to do the right job and they get things done fast when I need it. People often ask me who did such a great job on my website. If you need help or advice, Perth IT Care is the place to go. IT stuff can be confusing and costly, and going with them means you won’t have to get things done twice."

Long term benefits:

By having Perth IT Care in their corner, WA Fire and Safety now enjoys peace of mind. They no longer have to worry about being misled by service providers. The client has saved money by ending their costly SEO contract and now relies on our trusted advice to navigate the complexities of maintaining their online presence.

unique insight:

Small business owners, like WA Fire and Safety, often fall victim to dishonest SEO companies that overcharge for services and deliver little in return. Without someone knowledgeable to advocate on their behalf, many businesses end up paying for services they don’t need or never receive. This case highlights the importance of having a trusted IT partner who can ensure transparency and accountability in third-party service agreements.

final thoughts:

By partnering with Perth IT Care, WA Fire and Safety was able to avoid being taken advantage of by an unscrupulous SEO company. With our ongoing support, they now feel confident in their digital operations and can focus on their core business of bushfire safety. For any small business facing similar challenges, Perth IT Care provides the technical expertise and trusted advice needed to ensure they are not left in the dark.