nathanial bibby case study

Client Overview:

Nathanial Bibby from Bibby Media Group Scarborough, WA an expert in LinkedIn training, ads, and outreach, has been helping small business owners grow their online presence since 2011. His digital services are in high demand, but behind the scenes, Nathanial was facing significant issues with his website.

Challenge:

Nathanial’s WooCommerce website had become almost impossible to manage. Built by previous developers who were no longer available, the site was so complex that even simple updates would cause it to break. This put a strain on his ability to manage his online presence and affected the smooth running of his business operations.

Solution:

Perth IT Care took on the challenge by performing a full website repair, addressing the underlying issues with the website's structure. We then migrated the site to a more secure hosting environment and put in place regular maintenance to ensure it stayed functional and secure. This proactive approach not only fixed the immediate problems but also provided ongoing support to prevent future issues.

Results:

Nathanial’s website is now fully functional, regularly maintained, and much more secure. He no longer faces the risk of his site breaking when updates are made. Importantly, having a reliable partner in Perth IT Care has given him peace of mind and allowed him to focus on his core business.

Challenges overcome:

The complexity of the website was a major hurdle. While the site was built with powerful features, its intricate setup made it highly prone to breaking with any updates. We were able to simplify the backend while maintaining its full functionality, ensuring that Nathanial could manage his site without issues moving forward.

Client Testimonial:

Nathanial expressed his satisfaction with our work and shared in a video testimonial:

Long term benefits:

Since working with us, Nathanial has enjoyed a stress-free relationship with his website. He now has confidence knowing that any issue can be addressed quickly and effectively. Having a trusted IT partner has allowed him to focus on growing his business, while we take care of the technical aspects.

unique insight:

Nathanial’s experience highlights a common problem for many small business owners: when developers leave, businesses are often left to fend for themselves, navigating complex websites they don't fully understand. Our ability to step in, repair the site, and offer ongoing support provided Nathanial with the peace of mind he needed to thrive.

final thoughts:

By simplifying and securing Nathanial’s website, Perth IT Care enabled him to continue focusing on his core expertise while leaving the complexities of website maintenance to us. This case demonstrates our commitment to helping clients, even in situations where the original developers are no longer available.