centre for stories case study

Client Overview:

Founded in 2015 by John and Caroline Wood, Centre for Stories is a not-for-profit organisation based in Northbridge that brings people together through stories. Our platforms empower individuals to engage in conversations they might not otherwise have. We unite people to foster meaningful connections, build inclusive futures, and nurture empathy. Through our work, we amplify the voices of First Nations people and People of Colour, uplifting decolonised narratives that promote healing, truth, and justice. At the heart of our mission is a commitment to social cohesion, advocating for diverse communities and supporting marginalised voices.

Challenge:

The Centre's previous web developer created a highly complex e-commerce website with multiple integrated functions, including WooCommerce for events and course bookings, donation processing, and a custom theme. While the website served their needs, the team encountered challenges with responsiveness and timely support from the developer. These delays affected their ability to ensure the website's optimal performance. Recognising the importance of maintaining a reliable online presence, they sought a more dependable IT support partner to provide timely solutions and prevent disruptions to their critical operations.

Solution:

Perth IT Care took over the hosting and maintenance of Centre for Stories' website, providing consulting services to ensure it remained functional and efficient. Understanding the intricacies of their multi-faceted website—which often breaks during updates due to the custom theme—we implemented a system that allows us to respond to issues within 24 hours,ensuring minimal downtime. We also troubleshoot and fix issues quickly to avoid the disruptions the Centre had previously experienced.

Results:

Since partnering with Perth IT Care, Centre for Stories has experienced consistently faster response times and reliable website maintenance. With timely resolutions now in place, the Centre can focus on delivering their programs and services seamlessly, without the disruptions they faced before. The shift to a more proactive and responsive IT partner has enhanced their ability to operate efficiently without unnecessary delays.

Challenges overcome:

Centre’s custom-built website had numerous functionalities—such as event and course bookings and donation processing—which made it prone to breaking when updates were applied. Our team provides ongoing troubleshooting and maintenance, allowing the Centre to operate smoothly despite the website's complexity.

Client Testimonial:

Centre for Stories shared their satisfaction with a glowing testimonial:

“Working with Perth IT Care has been a great experience. Their team is friendly, responsive, and quick to communicate, ensuring that any issues are handled efficiently. Adrian, in particular, has been incredibly supportive and effective in helping us maintain a smooth operation. We’re pleased with the positive change they’ve brought to our IT needs.”

Long term benefits:

With Perth IT Care's support, the Centre for Stories now has a website that is fully functional and responsive to their needs. If any issues arise, the Centre has peace of mind knowing they can reach out to us and receive timely assistance, allowing them to focus on their mission rather than dealing with technical challenges.

unique insight:

For organisations like Centre for Stories, a complex website can sometimes lead to reliance on support services that may not be consistently responsive. Having the right IT partner ensures reliable and timely support, preventing unnecessary downtime or technical issues. Perth IT Care ensures that organisations are empowered with reliable support, helping them avoid unnecessary downtime and technical issues.

final thoughts:

Centre for Stories now benefits from a smoothly functioning website, backed by prompt and reliable support from Perth IT Care. By providing timely solutions for their complex e-commerce platform, Perth IT Care has helped ensure that Centre for Stories can continue its mission of empowering storytellers and fostering social change without the risk of disruptions.